Fami Hero Overview
Welcome to the comprehensive Fami Hero User Guide.
Fami Hero is an advanced parental control and safety monitoring platform. This guide serves as the unified source of truth for parents, children, and system administrators. By shifting from disjointed screen-by-screen manuals to integrated, feature-driven workflows, this manual ensures a seamless setup and trouble-free daily operation.
🧭 The 5W1H Framework
To ensure maximum clarity and utility, this documentation is structured around the 5W1H principle:
| Dimension | Definition | Actionable Value |
|---|---|---|
| WHO (Roles) | Primary: Parents & Children. Secondary: System Administrators. | Clear guidance tailored to technical and non-technical users. |
| WHY (Purpose) | Cultivate healthy digital limits, ensure real-time physical safety, and secure systems. | Proactive self-help guides to reduce dependency on customer support. |
| WHEN (Scenarios) | Initial installation, daily habits configuration, or emergency dispatch. | Step-by-step resolution pathways mapped to user journeys. |
| WHERE (Scope) | Native Mobile Apps (Parent/Child) and the secure Web Admin Portal. | Cross-platform navigation keys and configuration templates. |
| HOW (Verification) | Objective Yes/No configuration states, step checkmarks, and visual workflows. | Zero ambiguity in setup or validation. |
| WHAT (Standard) | Robust, always up-to-date, role-centric documentation. | Avoids stale site-centric guides in favor of unified flows. |
👥 Primary User Roles
1. Parents (Supervisors)
Parents are the primary administrators of their household safety.
- Key Tasks: Install Parent App, pair child devices, set daily screen limits, establish geofence zones, trigger live captures, and resolve child extra-time requests.
- Goal: Maintain an open, healthy dialogue around device boundaries while ensuring a reliable backup layer of safety.
2. Children (Supervised Users)
Children use the Fami Hero Kids client.
- Key Tasks: Monitor their remaining daily screen time, send emergency SOS alerts with real-time location payload, and submit requests for extra screen time.
- Goal: Learn independent screen time management in an encouraging, structured environment.
3. System Administrators (Auditors)
Administrators manage the system via the Web Admin Portal.
- Key Tasks: Monitor platform KPIs, configure global content filter rules, manage default templates, inspect audit logs, and secure user accounts.
- Goal: Ensure the security, stability, and integrity of the Fami Hero ecosystem.
🗺️ Documentation Map
Begin your journey based on your immediate need:
- Onboarding & Setup: Install the apps, establish pairing, and activate mandatory OS permissions.
- Screen Time Controls: Set daily timers, manage app blocks, and approve extra-time requests.
- Location & Safety: Monitor live locations, manage safe-zone alerts, and handle emergency SOS signals.
- System Administration: Manage global filters, user accounts, and view platform audits.
- Help & Troubleshooting: Fix background battery limits, reconnect devices, and read FAQs.