Skip to main content

Child App Troubleshooting

Use this page when the Child App is not syncing or controls are not applying correctly.

Pairing Code Not Working​

  • Confirm the code has not expired.
  • Enter the latest code exactly as shown.
  • Restart both apps and generate a new code.
  • Ensure date/time settings on both devices are correct.

See Child App Pairing for full pairing steps.

Parent Rules Not Applying​

  • Confirm required permissions are enabled.
  • Check the child device has internet access.
  • Reopen Child App and wait for sync.
  • Ask the parent to refresh from the Parent App.

Location or Monitoring Missing​

  • Recheck location and usage permissions.
  • Disable battery optimization for the Child App.
  • Keep background activity enabled.

See Child App Permissions for setup details.

SOS Not Sending​

  • Confirm location permission is enabled.
  • Open the app and retry SOS from the Location tab.
  • If using the home-screen SOS widget, verify network is available.
  • Check that the child app is not force-stopped by battery management.

See Location and SOS for SOS behavior details.

Remote Camera or Screen Request Not Working​

  • Ensure the child device is online.
  • For camera requests, allow camera permission when prompted.
  • For screen mirror/screenshot requests, approve the Android screen-capture prompt.
  • Reopen the child app after denying by mistake, then retry from parent side.

See Remote Monitoring Requests for full flow.

App Crashes or Freezes​

  • Update the app to the latest available version.
  • Restart the device.
  • Check free storage space.
  • Reinstall if issue persists.

Contacting Support​

Share these details for faster support:

  • Parent app version and child app version
  • Device model and OS version
  • Approximate time the issue happened
  • Screenshots of error messages